• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: General Manager - Benin City


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Edo


• Job Field Administration / Secretarial 
  

Job  description 

• Oversee the operations functions of the Lounge as per the Organizational chart.


•  Hold regular briefings and meetings with all heads of departments.


•  Ensure full compliance with the Lounge operating controls, SOPs, policies, procedures, and service standards.


•  Lead all key property issues including capital projects, customer service, and refurbishment.


•  Handling complaints, and overseeing the service recovery procedures.


•  Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.


•  Manage the ongoing profitability of the Lounge, ensuring revenue and guest satisfaction targets are met and exceeded.


•  Ensure all decisions are made in the best interest of the Lounge and management.


•  Deliver the Lounge budget goals and set other short and long-term strategic goals for the property.


•  Developing improvement actions, and carrying out cost savings.


•  A strong understanding of P&L statements and the ability to react with impactful strategies


•  Closely monitor the Lounge business report daily and make decisions accordingly. 


•  Ensure that monthly financial outlooks of the floor , Food & Beverage, Admin & General, are on target and accurate.


•  Maximizing the Lounge yield and hotel/resort revenue through innovative sales practices and yield management programs.


•  Prepare a monthly financial report for the owners and stakeholders.


•  Draw up plans and budgets (revenues, costs, etc.) for the stakeholders 


•  Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.


•  Act as a final decision maker in hiring a key staff.


•  Coordination with HOD’s for the execution of all activities and functions.


•  Overseeing and managing all departments and working closely with department heads daily.


•  Manage and develop the Lounge Executive team to ensure career progression and development.


•  Be accountable for the responsibilities of department heads and take ownership of all guest complaints.


•  Provide effective leadership to Lounge team members.


•  Lead in all aspects of business planning.


•  Respond to audits to ensure continual improvement is achieved.


•  Corporate client handling and taking part in new client acquisition along with the sales team whenever required.


•  Assisting in residential sales as and when required and developing strong sales prospects.


•  Responsible for safeguarding the quality of operations both (internal & external audits).


•  Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in Hospitality management or a related field with Experience in opening, managing, or re-positioning a hotel with a clear track record. Excellent computer system skills.

EXPERIENCE:

At least 5 to 10 years of experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager