• Application Deadline:
• Position: Team Lead - Clients Services HMO


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Provide client support services in an accurate and timely manner


• Build positive and productive relationships with clients


• Maintain a high level of professionalism and competence in every client interaction.


• Ensure all clients have valid contracts and SLAs


• Monthly Updates on new additions reconciliation


• Provide up to date customer information


• Social media management.


• Health Enlightenment talks Proposals.


• Notices and Reminders on Outstanding Premium


• Handle/ Resolve Client/ Enrolee Complaints


• Client Meeting/Courtesy Visitation


• Make frequent client calls and visits to strengthen client relationships.


• Attend to and resolve all issues from clients promptly


• Work in compliance with company policies and procedures


• Identify and develop new business opportunities with client contacts


• Utilize effective problem solving and time management skills in client service operations


• Provide support in new service offering and enhancement activities


• Assist in risk assessment and mitigation activities. etc

Requirements

• B.Sc / HND in related field


• 2-5 years work experience


• Experience within an HMO industry.


• Must be a fast learner and have passion for the job


• Proficient in Microsoft word, excel.