• Application Deadline: Fri, 22 Mar 2024 00:00:00 GMT
• Position: Head of Retail


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 6 - 10 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Description 

• The Head of Retail is a senior leadership position responsible for overseeing and coordinating all retail operations, including managing partner stores, sales promoters, and Regional Sales Managers across multiple regions. This role plays a pivotal role in achieving sales targets, maintaining partner relationships, and ensuring consistent performance across the retail network.

Key Responsibilities

Retail Strategy and Planning:

• Develop and implement a comprehensive retail strategy aligned with the organization's objectives.


• Identify market trends and consumer preferences to inform product assortment, pricing strategies, and sales plans.

Partner Store Management:

• Establish and nurture relationships with partner stores, ensuring their alignment with the company's branding and customer service standards.


• Monitor partner store performance, including sales, inventory management, and compliance with company policies.

Sales Team Management:

• Supervise Regional Sales Managers in various regions, providing guidance, support, and coaching to achieve sales targets.


• Manage and coordinate a team of sales promoters, including recruitment, training, and performance evaluation.

Performance Analysis and Reporting:

• Collect and analyze sales data, inventory reports, and regional performance metrics to identify areas for improvement.


• Prepare and present reports to senior management, making data-driven recommendations.

Inventory Management:

• Oversee inventory planning and management to optimize stock levels at partner stores.


• Ensure effective inventory turnover and minimize stockouts or overstock situations.

Marketing and Promotions:

• Collaborate with the marketing team to plan and execute marketing campaigns and promotions in partner stores.


• Monitor the impact of marketing initiatives on sales and adjust strategies accordingly.

Compliance and Standards:

• Ensure partner stores adhere to company standards, including visual merchandising, customer service, and operational procedures.


• Monitor regulatory compliance in all regions of operation.

Budget Management:

• Manage the retail department's budget, making sure resources are allocated effectively to meet business objectives.

Customer Experience:

• Focus on enhancing the customer experience in partner stores to build brand loyalty and reputation.


• Address customer feedback and complaints promptly.

Qualifications & Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field. A master's degree is a plus.


• 6 - 10 years work experience.


• Proven experience in retail management, including partner store management and team leadership.


• Experience in the mobile or telecommunications ecosystem


• Strong analytical skills and the ability to make data-driven decisions.


• Excellent interpersonal and communication skills.


• Ability to build and maintain strong partner relationships.


• Knowledge of retail software and inventory management systems.