Card Operations Intern (Lagos Sorting Team) at Kuda Bank

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
8057
Job Views
182

Job Description



About the Role



  • We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.


What you’ll be doing (Roles & Responsibilities)



  • Receive card boxes from Secure ID

  • Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).

  • Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.

  • After confirmation, package the cards together and prepare them for the delivery partner

  • Resolving customer complaints, and escalating issues, ensure resolution before closing conversations

  • Tracking the status of cards delivered, yet to be delivered or in transit

  • Communicate delivery issues with delivery partners


Requirements



  • 1+ year of relevant experience

  • Good verbal and written communication skills

  • Computer literacy

  • Proficiency in the use of Google sheets or Microsoft excel

  • Attention to detail.

  • Ability to come up with innovative ideas

  • Applicants must have NYSC certificate

  • Applicants must between the ages of 18 to 25


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