• Application Deadline: Fri, 22 Mar 2024 00:00:00 GMT
• Position: Contact Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

RESPONSIBILITIES

• Manage large amounts of incoming phone calls.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Meet personal/customer service team sales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers and generate sales leads

REQUIREMENTS

• A minimum of bachelor’s degree/HND in any relevant discipline from a reputable higher institution.


• A minimum of 1 year of proven experience in customer support experience in the media, telecom, or banking sector.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills,


• Ability to multi-task, prioritize, and manage time effectively.