Ensure quality and reliability in service delivery through innovation, implementation and monitoring of quality standards for effectiveness in operations across multiple sites.
Key Responsibilities
Forecast, monitoring and implementation of site operational budgets in accordance with stipulated budgeting processes.
Drive innovation through the development of best practice, identify industry trends/tools that will contribute to the organizational goal of service excellence.
Participate in the development of capital budgets.
Project future site requirements including manpower, equipment and infrastructure upgrades.
Support the implementation of a quality management system for the fulfilment of customer requirements, ensuring services meet set standards of quality reliability.
Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards.
Develop, recommend, and implement standard operational procedures in collaboration with operations team and top management. Ensure compliance with such approved processes/procedures.
Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures. Ensure timely and proper reactive maintenance in the event of equipment failure.
Implement, monitor and review health and safety standards on all facilities, ensuring potential threats/risks are identified, and recommendations made for necessary action.
Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by top management.
Ensure prompt notification and remittance of service charge / other relevant fees by facility occupants in accordance with service level agreements.
Manage and drive customer focus within all areas of operational activities and ensure effective relationship management with all relevant stakeholders.
Support the activation of new sites.
Requirements
Candidates should possess a Bachelor's Degree qualification with at least 8 years work experience.