• Application Deadline:
• Position: CIC Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Rivers


• Job Field Engineering / Technical 
  

Ref No: 30017295

Loaction: Port Harcourt, Rivers

Job Type: Full time

Key Purpose

• The key purpose of this role is to maximize sales by taking orders via telephone and or digital channels whilst providing a link between customers and company.

Key outputs and responsibilities

KPIs

• Volume KPIs (Beer, Focus, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:

• Record Orders


• Promote products in support of the district promotions plans.


• Influence specific district-based volume target.

Handle Customer Queries and Complaints:

• Process Customer Complaints


• Minimize full beer returns


• Adhere to Beer quality standards and procedures


• Manage internal customer processes.

Work in Teams:

• Contribute to team and self-development


• Communicate effectively in the workplace

Qualifications & Experience

• Two or more years in a similar role


• Related Certification is an additional advantage

Technical Competencies:

• Creativity and innovation


• Verbal ability


• Good interpersonal skills


• High level of energy


• Good Excel Skills & Experience using Digital Applications


• Speaks English and other local dialect.