• Application Deadline: Tue, 26 Mar 2024 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

A prospective Tier 2 microfinance bank in Lagos area of Ogun State requires the service of a dynamic result-oriented individuals, with proven record of accomplishment, to serve as its Customer Service Officer.

Job Description

• Providing introductory information to new customers


• Ensuring that customers are satisfied with products or services


• Following up with clients or customers to check that they’re still satisfied with any service


• Letting customers or clients know about additional products or services


• Determining the quickest, most effective ways to answer a client’s or customer’s questions


• Escalating queries and concerns


• Troubleshooting common issues with a product or service.

Job Requirement

• A bachelor’s degree, OND or HND in Banking & Finance, Business Administration, Accounting or any numerate disciplines and the Social Sciences.


• At least 2 years work experience.


• High computer literacy.


• Strong interpersonal and analytical skills.


• Good written and oral communication.


• Attention to details.


• Assertive and self-driven.


• Candidate must live within or around Ojodu-Berger area.