• Application Deadline:
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.


• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.


• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy


• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.


• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.


• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.


• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.


• Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.


• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.


• Attend to other duties as requested by Management and Supervisors

Qualifications

• Associate’s or bachelor’s degree in a related field.


• Prior experience as a receptionist or in a related field.


• Consistent, professional dress, and manner.


• Excellent written and verbal communication skills.


• Competency in Microsoft applications including Word, Excel, and Outlook.


• Good time management skills.


• Experience with administrative and clerical procedures.


• Able to contribute positively as part of a team, helping out with various tasks as required.