• Application Deadline:
• Position: Lead Retail & AES Shops


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 8 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description:

Execute Airtel Showroom/ Franchise Strategy and ensure alignment with the overall Retail strategy of acquiring quality subscribers, profitability and delivery of exceptional customer experience.

Support management of Showroom/ Franchise operations and performance whilst ensuring adherence to quality standards, policies and processes.

Responsibilities:

Business Planning & Strategy

• Manage Airtel Showroom/ Franchise rollout using scientific approach to ensure deployment that sustains ROI.


• Support Management of integration of the Airtel Showroom/ Franchise strategy with the overall Retail Strategy.


• Support in defining and implementing the strategy for efficient sales operation at all Airtel Showroom/ Franchise touch points.


• Provide Prepare analysis, budget, business case and motivation necessary for strategy implementation.

Governance and standard

• Support design Retail Franchise processes and procedure.


• Drive franchise consistency in Look and feel with owned shop.


• Design, regular review and implement Retail Shop & Franchise segmentation and classification.


• Support effectively drive and manage governance across retail footprint.


• Support regional teams.

Performance Management

• Engage regional teams based on insight in development of initiatives to drive Airtel Showroom/ Franchise KPIs.


• Monitor ERC growth in channel sales and develop initiatives to drive uptake.


• Monitor the performance of the Airtel Showroom/ Franchise & evaluate the profitability of the store.


• Develop mechanism for monitoring Franchise sustainability and identify risk to Franchises.

Projects, People and Process Management to achieve set target.

• Optimize operating costs to ensure ROI.


• Implement and ensure adherence to approved policies and procedures governing all transactions in Airtel Showroom/ Franchise.


• Support in Facilitation & coordination of the Franchisees selection process to ensure it is in line with the defined procedures.


• Report writing.

Project Management

• Support Project Plans for Airtel Showroom/ Franchise roll out.


• Support in Coordination & alignment of Regional Retail in projects.


• Follow up projects to ensure completion as per timelines and within cost.

Stakeholder Management

• Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales on all retail projects.


• Report writing, raising awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities within the Airtel Showroom/ Franchise space.


• Advise the owner operator on the varied issues that affect Franchise operations, performance and profitability.


• Manage and ensure timely issuance of PO to the Agency managing agent.

Educational Qualification:

• First degree or equivalent in a relevant discipline.


• Postgraduate/ professional qualification in a related field will be an added advantage.


• Masters' in business administration would be preferred additional qualification dependent on experience.

Required Skills and Experience:

• Six (6) to Eight (8) years’ work experience, with at least five (5) years in a managerial role.


• Customer Service & Sales Operations.


• Retail Franchise operations, structure, policies and procedures.


• Data Gathering and Analysis.


• Extensive knowledge of Airtel’ s products, services and applications.


• Project & Process management.


• Planning and coordination.


• Decision making.