• Application Deadline:
• Position: Team Lead, Relationship Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Enugu


• Job Field Sales / Marketing / Retail / Business Development 
  

Brief

• The job holder will be responsible for the generation of credits/loans for diversified clients, monitoring the credit facilities until it is fully liquidated and maintaining professional customer service.


• The role requires an understanding of credits and good attention to detail in order to identify and mitigate potential risk elements in each loan application.


• Ultimately, the staff will be required to ensure that his/her area of responsibility meets and exceeds the expectations of our business.

Key Responsibilities

• Provide leadership to assigned team members.


• Generate loan assets to achieve the team’s monthly disbursement target.


• Ensure timely and accurate forecasting of pipeline deals and report the same on a weekly basis.


• Craft and continuously fine-tune our product management process. Develop new products, generating new business opportunities, by performing market research to identify customer needs/trends and opportunities


• Ensure compliance with KYC documentation in account opening and transaction documentation in line with the defined operations policy.


• Provide input to the formulation of the yearly business planning cycles.


• Know, interact and participate in SME seminars and campaigns; in order to ensure an understanding of customers’ needs and rightly position Orange One in the minds of these key customer groups


• Work closely with internal Communications Department to design marketing materials such as brochures, fliers, videos and blog posts.


• Arrange and supervise the effective distribution of marketing materials


• Organize customer engagement forums on topical issues.


• Ensure prompt attention to clients’ requests and maintain professional relations with all customers.


• Review loan requests, collate and review all relevant supporting documents and prepare facility approval memos


• Monitor the portfolio repayment schedule and ensure reminder emails are sent at least one week before the repayment date.


• Ensure all security instruments are received from customers and deposited with Customer Service or Legal as may be applicable.


• On a weekly basis, request for cheques to be logged and follow up on repayments, to ensure payments are remitted as at when due.


• Ensure prompt attention to clients’ requests and maintain a professional relationship with all customers.


• Ensure customer files and databases are updated with all relevant correspondence.

Qualifications

• B.Sc or HND in Marketing, Business Admin, Finance


• Minimum of 5 years of working experience in a relatable field at the most(at least 1 year in a Finance Company)


• Highly motivated and target driven with a proven track record in sales


• Good online marketing skills


• Excellent Leadership skills


• Strong project management skills:


• Should be able to work in an agile environment and must be tech-savvy


• Excellent presentation skills and familiar with Microsoft Office suites


• Good Relationship management skills and demonstrate the capacity to communicate effectively with clients and team members.


• Excellent selling, communication, and negotiation skills


• Great attention to detail and good administrative skills


• Bachelor’s degree in Sciences/Social Sciences or MBA with emphasis on Finance.


• Proficient in the use of Microsoft Office packages (especially Excel and PowerPoint).