• Application Deadline: Sun, 31 Mar 2024 00:00:00 GMT
• Position: Guest House Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikorodu


• Job Field Hospitality / Hotel / Restaurant 
  

Description

• We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay


• Ensure clients are properly greeted upon their arrival


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in


• Coordinate luggage collection and storage


• Oversee check-in and check-out procedures, including reservations and financial transactions


• Promptly address guests’ requests, like in-room dining


• Actively listen to and resolve complaints


• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services


• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns


• Inform clients of our hotel services, including breakfast and dining options


• Promote all hotel amenities, conveniences and programs offered


• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures


• Appraise team’s performance and produce regular reports


• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience


• Examine daily duties, assign tasks and check on progress


• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings


• Recommend local tourist spots, including places to dine, shop and sight-see


• Establish friendly relationships with regular hotel clients.

Requirements and Skills

• B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field


• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role


• Understanding of all hotel management best practices and relevant laws


• Hands-on experience with Hotel Management software (PMS)


• Proficiency in English; knowledge of other languages is a plus


• Customer service drive with outstanding communication and active listening skills


• Excellent problem-solving and multitasking skills


• Leadership skills along with the ability to motivate a team into high performance


• Ability to work flexible hours


• Strong sense of responsibility and a professional presentation.