Job Description
Job Summary and Purpose
- The job holder is responsible for online realtime tacking of card production activities from customer data upload to delivery of finished card product to client.
- This position also oversees the Vault management related day to day work flow.
- The position assures compliance with ISO 9001:2015 QMS requirements, company requirements, customer requirements and regulatory requirements.
- The position assures compliance with ISO 9001:2015 QMS requirements, company requirements, customer requirements and regulatory requirements
- Ensure all uploads from bank are captured and logged on EpayTrak+ immediately the bank send notification mail
- To count every blank cards singly before receiving into the vault.
- Work closely with production supervisor to ensure all card production activities are track as at when due
- The tracking must capture from data preparation, personalization, sorting/fulfilment and delivery
- To collect job order from production officer, ensuring that it is adequately authorized and approved before blank cards are issued to production.
- To collect the delivery ticket and confirm that the details of the delivery ticket correspond to the cards delivered to the vault.
- Always ensure all clients complain relating to integrity of information on the platform are response & resolve promptly
- Monitor all jobs to ensure all jobs are closeout or not left hanging
- Collate list of any unfinished job and escalate to production
- To update the vault bin card of each bank/client with the quantity of cards received into the vault, issued to production and issued for delivery.
- To ensure daily, weekly and monthly reports on vault operations prepared and forward to stakeholders both internal and external are accurate and reflect actual stock balance
- To ensure the vault register is signed by everyone that comes to the vault, giving the details of their activities in the vault.
- To reconfirmed the quantity of blank cards for each client in the vault after which sending notification to mailing group.
- To open each carton and count every blank card singly in conjunction with the internal auditor weekly and monthly.
- To ensure that all sensitive waste or media material are shredded, incinerated or properly disposed according to the rule as specified in the ISP.
- To ensure data integrity and confidentiality are maintained.
- To comply with the ISP policies (clear desk policy and screen lock out)
- To ensure effective management of materials for card manufacturing unit i.e., proper record keeping, storage, issuance, maintenance of reorder level, reconciliation & accountability for material issued.
- Materials issued for card manufacturing order must be accounted for after completion of each order.
- To perform other duties directed by the CISO.
- Arranging of cartons for personalized cards.
- Following the delivery van to banks for loading and off –loading of cards.
- Packaging/ sealing of Personalized cards.
- To ensure that all sensitive waste or media materials are shredded, incinerated or properly disposed according to the rules as specified in the ISP.
- Data Integrity must be maintained.
- Confidentiality must be maintained.
- Clear Desk policy must be observed.
- Ensure full compliance with the ISP documents.
Academic Qualification
- Computer Science or Engineering course
Professional Qualification:
- HND / Bachelor's Degree in Social Sciences, Sciences and related disciplin
Experience:
- Minimum of 5 years work experience in the same area of interest.
Key Skills and Competencies:
- Confidence
- Excellent technical skills
- Good numerical skills
- Experience in logistics
- Excellent reporting skills,
- Thorough and has the technical know-how
- Good leadership capability.
- Planning skills
- Interpersonal skills
- Problem solving skills
- Teamworking skills
- Attention to details
- Understanding of the code, specification and regulations related to the payment card industry
- IT skills.