• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification NCE , OND , Secondary School (SSCE)


• Experience


• Location Lagos


• City Ajah


• Job Field Customer Care 
  

Job Description

• Respond to customer inquiries via phone, email or chat in a courteous and timely manner. Keeping front desk tidy and presentable with all necessary material


• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.


• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.


• Greeting and welcoming desks as they approach the front desk.


• Collaborate with other departments to escalate and resolve complex customer problems.


• Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.


• Stay knowledgeable- about products/services, pricing and company policies to provide accurate information.


• Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.


• Uphold our company's commitment to delivering exceptional customer experiences

Requirements

• Candidates should possess an SSCE / OND / NCE qualification.


• Strong problem - solving and decision-making abilities.


• Excellent time management and


• organizational skills.


• proficiency in using Microsoft office suite


• Proven Experience as a customer service representative