• Application Deadline: Sun, 31 Mar 2024 00:00:00 GMT
• Position: IT Support Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 10 years


• Location Ogun


• Job Field ICT / Computer 
  

Duties

• Resolving IT support requests from employees ,


• Answering employee questions regarding computer systems,


• Gathering and analyzing data to diagnose problems with computer systems


• Changing configurations, settings and permissions to fix computer issues,


• Generating sign ins for new hires during the onboarding process,


• Installing new software and hardware drivers and updating existing ones as needed,


• Updating employees on the status of their service requests,


• Logging all service requests and updating tickets as needed


• Installing and configuring computer hardware, software, systems, networks, printers and scanners


• Monitoring and maintaining computer systems and networks


• Responding in a timely manner to service issues and requests


• Providing technical support across the company (this may be in person or over the phone)


• Setting up accounts for new users


• Repairing and replacing equipment as necessary


• Testing new technology


• Possibly training more junior staff members

Responsibilities

• Attending user sites when required, mixture of remote & onsite support.


• Installing, configurating & updating of desktop applications


• Responding to tickets/request from users


• Supporting Microsoft office 365 suite & Windows


• Escalation of issues to next level of support

Requirements

• HND / B.SC in Computer Engineering,or other related discipline


• 6-10 Years of IT experience


• Should have IT experience in installation & configuration any os or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.