• Application Deadline: Wed, 10 Apr 2024 00:00:00 GMT
• Position: Patient Services / Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Overview

• We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer.


• The ideal candidate will be responsible for managing the reception area, ensuring a positive experience for our patients, and providing administrative support.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.


• Register patients by verifying and entering demographic information.


• Schedule patient appointments and manage the appointment calendar.


• Answer and direct incoming calls to the appropriate department.


• Provide information to patients regarding services, appointment details, and general inquiries.


• Ensure the reception area is clean, organized, and presentable.


• Assist with administrative tasks, including data entry, filing, and maintaining records.


• Handle patient check-ins and check-outs efficiently.


• Collaborate with other departments to ensure seamless patient care.


• Perform other duties as assigned.

Qualifications

• Minimum of a Bachelor's Degree in Business Administration, Public Relations, or a related field.


• Proven experience in a customer-facing role, preferably in a healthcare setting.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Proficiency in Microsoft Office Suite.


• Ability to handle stressful situations with calmness and professionalism.


• Familiarity with medical terminology is an added advantage.