• Application Deadline:
• Position: IT Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Responsible for computer system and software maintenance and repair


• Assists with computer equipment purchasing and installation


• Maintains networks and connectivity for users


• Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration


• Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications


• Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time


• Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting.

Requirements

• 2+ years of IT Technical Support experience


• Knowledge of basic computer hardware


• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)


• Extensive application and infrastructure support experience


• Working knowledge of a range of diagnostic utilities/ Systems analysis


• Ability to troubleshoot/ research into a wide range of technology issues


• Time management


• Very good written and oral communication skills


• Ability to work under pressure.

Benefits

• Private Health Insurance


• Paid Time Off


• Training & Development.