Field Service Engineer - Liquid Chromatography / Mass Spectrometer and Gas Chromatography / Mass Spectrometer at Chibek Instruments Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
8171
Job Views
127

Job Description

  • Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
  • Position: Field Service Engineer - Liquid Chromatography / Mass Spectrometer and Gas Chromatography / Mass Spectrometer

  • Job Type Full Time

  • Qualification BA/BSc/HND

  • Experience

  • Location Lagos

  • Job Field Engineering / Technical 

  • Salary Range ₦100,000 - ₦150,000




Job Post Description



  • Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC/MS, and LC/MS instrumentation

  • Main point of contact for customers, helping with issues both remotely and in the field.

  • Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.

  • If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist

  • Establish and maintain collaborative relationships with external and internal customers, ensuring their success.

  • Provide detailed documentation of customer interactions within the corporate call tracking software.

  • Maintain sound knowledge regarding the technology and relationship to the customers' application demands.

  • Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.

  • Identify sales opportunities and provide leads to the sales organization.

  • Utilize remote tools to resolve customer issues efficiently.

  • Contribute knowledge from customer interactions in the organization Knowledge Base.


Candidate Qualification



  • BSc in Chemistry or Biology, engineering, or other science-related field preferred, We will also consider applications with equivalent experience, training, and education.


Candidate Experience



  • Trained in any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation.

  • Proven ability to work independently and plan your own time.

  • Excellent communication and customer service skills.


Salary

N100,000 - N150,000 monthly.


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