• Application Deadline: Mon, 8 Apr 2024 00:00:00 GMT
• Position: Room Service Attendant


• Job Type Full Time


• Qualification OND


• Experience 0 - 1 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

About the role

• As a Room Service Attendant at Bomowo Hotel, you will play a pivotal role in ensuring the seamless delivery of our room service offerings.


• Your primary objective will be to provide guests with prompt and personalized service, delivering food and beverage orders directly to their rooms while upholding the highest standards of hospitality.

Responsibilities

• Receive and process guest orders for room service, ensuring accuracy and efficiency in delivery.


• Deliver food and beverage orders to guest rooms promptly, following established service protocols and standards. 


• Provide personalized service to guests, anticipating their needs and preferences to enhance their dining experience.


• Communicate effectively with kitchen and restaurant staff to coordinate order preparation and ensure timely delivery.


• Handle cash and credit card transactions accurately, processing payments and reconciling sales at the end of each shift.


• Maintain cleanliness and organization of service trays, carts, and equipment used for room service operations.


• Uphold food safety and hygiene standards, ensuring proper handling and storage of food items and adherence to sanitation guidelines.


• Assist guests with menu selection, offering recommendations and accommodating special dietary requests or preferences.


• Address any guest inquiries, concerns, or complaints regarding room service promptly and professionally, seeking resolution to ensure guest satisfaction.


• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.


• Assist with additional guest services or requests as needed, demonstrating flexibility and a willingness to go above and beyond to meet guest needs.

Candidate requirements

• High school diploma or equivalent.


• Previous experience in customer service, preferably in the hospitality industry.


• Basic knowledge of food and beverage service procedures and standards.


• Strong communication and interpersonal skills.


• Ability to work independently with minimal supervision.


• Physical stamina and dexterity to perform delivery tasks.