• Application Deadline:
• Position: Customer Support and Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Must be fluent and show a willingness to work with a great attitude.


• Ability to handle customer complaints correctly and take feedback.


• Provide appropriate solutions and alternatives within the time limits.


• Follow up to ensure resolution.


• Keep records of customer interactions correctly.


• Follow communication procedures, guidelines, and policies.


• Take the extra mile to engage customers and provide a speedy solution.

Requirements

• Minimum of B.A / B.Sc in any relevant field.


• 1 - 2 years of experience in a similar role.


• Good communication skills.


• Problem-solving skill.


• Good listening skills.

Skills:

• Good listening skills


• Communication skills


• Empathy


• Problem-solving skills