• Application Deadline:
• Position: Partner Excellence Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Description

Your work-life opportunity:

• Join us as a Partner Operations Analyst and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Responsibilities

Be a part of a team where you will:

• Support the Partners team with all aspects of daily operations


• Perform analysis to come up with some insights to help identify worst performers and improve the preparation time and cancellations of our Partners


• Develop, maintain and strengthen relations with Top Partners on the field


• Coordinate and supervise a team of agents where you will have direct responsibility on their KPIs, results and quality of their performance.


• Bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient


• Work alongside and communicate effectively with all other teams involved, such as the Finance and the Content Departments to give our Partners the best support


• Bring innovation to and assist in the implementation of successful processes and automation opportunities


• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements

You have:

• Effective English written and communication skills.


• Problem-solving skills: no problem is too small or too big


• An empathetic, inclusive and curious attitude


• Experience managing, coordinating and motivating teams of 3-5 people


• Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel)


• Salesforce and SQL experience is a plus


• Proactive, organized, and obsessed with detail and accuracy


• Socially active. Have good relationships in your team and have an ability to empathize with new people you meet


• Project management / coordination skills. Determined to get things done


• Comfortable working in a high growth and high-performance start-up with a fast pace


• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits

• Enticing equity plan (if applicable)


• Top-notch private health insurance


• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!


• Discounted gym memberships


• Flexible time off (take the time you need) and hybrid working model (own your time)


• Enhanced parental leave including nursery support!


• Online therapy and wellbeing benefit


• External learning budget


• What you’ll find when working at Glovo:


• Gas: Driven to deliver quality results quickly


• Good Vibes: Bring positivity and communicate openly


• Stay Humble: Self-aware and open to learning


• Care: Uplift people and the planet


• Glownership: Act as proud owners


• High Bar: Focus on Top Performance.