• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: Project & Operations Coordinator - Technical


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Project Management 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Remuneration: N125,000 – N175,000 (flexible) monthly plus other benefits

Key Responsibilities

The Project & Operations Coordinator would have the following responsibilities:

PROJECT COORDINATION ROLE:

• Ensuring Projects are being implemented as per the process, timelines & budget


• Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)


• Creating, Planning & Implementing Project Plan and other required documents.


• Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP’s and Integration of the links


• Raising & Coordinating for release & approval of Purchase Orders & Material Requests


• Ensuring the links are delivered as per customers' Purchase Order & satisfaction.


• Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery


• Submission of Link Budget, Checklists & JCC to Upstream Provider


• Presentation of Project Status to Management

OPERATIONS COORDINATION ROLE:

• Maintaining & Analyzing Network Uptime Reports


• Maintaining & Analyzing Client wise Network Reports


• Ensuring Network Database is updated on a regular basis


• Vendor Management & Payment Processing


• Inventory Budgeting, Management, Accounting & Verification


• Basic Requirements and Skills


• Expert Knowledge of Telecom Technologies:


• Internet Bandwidth & Leased Circuits


• Smart Solutions & Internet of Things (IoT)


• Internet Broadband


• FTTX

Soft skills:

• Passion to serve customers


• Strong Planning & Organizational skills


• Excellent Time Management & Stress Management skills


• Self-motivated and detail-oriented


• Quick to collaborate and coordinate with team members when necessary


• Prior experience working with financial accounts


• Strong math and critical reasoning skills


• Vendor Management


• Integrity & Honesty


• Team Player


• Interpersonal Skills


• Resourcefulness & Result Oriented approach


• Customer Oriented Approach


• Strong Oral & Written Communication

Key Measurables:

• Revenue Growth vis a vis Project Implementation


• Network Uptime


• Fault Management


• Total Number of Tickets & Tickets per Customer


• First Call Resolution (FCR)


• Profitability over Time


• Inventory Management

Academic Qualification:

• Minimum Graduate Degree in Science & Technology


• Relevant Certification in Project Management


• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint


• Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Experience:

• Minimum of 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations