• Application Deadline: Wed, 17 Apr 2024 00:00:00 GMT
• Position: Contact Centre Agent / Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Delta , Imo


• Job Field Administration / Secretarial 
  

Responsibilities

• Receive incoming calls, emails, or online inquiries from patients and their families, providing information on appointments, medical procedures, and general inquiries related to the hospital's services.


• Schedule and confirm patient appointments, surgeries, and consultations while coordinating with various departments to ensure accurate scheduling.


• Verify and update patient insurance information, explaining coverage details and assisting with any pre-authorization requirements.


• Assist patients in obtaining medical records, test results, and other relevant information in compliance with privacy and confidentiality regulations.


• Provide basic health information, medication instructions, and post-procedure care guidelines to patients as directed by healthcare professionals.


• Route calls to the appropriate medical staff or departments, escalating urgent matters to nursing or emergency services as needed.


• Address patient inquiries regarding billing, payment plans, and financial assistance programs, providing clear and accurate information.


• Assist non-English-speaking patients by providing language interpretation services or coordinating interpreter services as necessary.


• Ensure accurate documentation of patient interactions, follow established protocols, and contribute to maintaining high-quality service standards.


• Monitor and strive to enhance patient satisfaction by addressing concerns, collecting feedback, and promoting a positive patient experience.


• Stay updated on hospital services, policies, and procedures through ongoing training, and contribute to training programs for new contact center agents.

Qualifications

• Must have at least 3 years experience on the role


• Must have excellent customer relation skills


• Good communication/presentation skills (both oral and written)


• Ability to communicate effectively in both oral and written English language


• Must be a team player, able to build and maintain effective.