• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Manage incoming calls and customer service inquiries


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies

Qualifications

• Minimum of one year of experience


• OND


• Proven customer support experience or experience as a client service representative


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• High school diploma or equivalent