This is a full-time hybrid role for an IT Support Officer at TravelTank. As an IT Support Officer, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
You will troubleshoot problems, diagnose and resolve issues, and escalate when necessary. This role is based in Lagos, with flexibility for some remote work.
Qualifications
Interested candidates should possess an OND, HND, or B.Sc Degree with 2-3 years experience.
Proven work experience as an IT Support Officer or similar role
Excellent knowledge of computer hardware, software, and networking systems
Ability to diagnose and resolve technical issues
Strong problem-solving and communication skills
Customer-oriented approach
Ability to work well in a team
Proven ability to prioritize and manage multiple tasks
Relevant certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) are a plus