• Application Deadline:
• Position: Client Service Manager(Gombe, Yobe)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Gombe , Yobe


• Job Field Customer Care 
  

Job Description

• As a Client Service Manager in Personal Banking, you’ll take a lead role in delivering an outstanding experience to our retail customers.


• You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs

Responsibilities

• Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.


• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments


• Draw up work schedules for identifying and marketing prospective customers


• Structure credit facilities to address customers’ needs and prepare/review credit proposals with the Regional Sales Manager


• Monitor and ensure customers’ compliance with credit agreements


• Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio.


• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank


• Monitor the unit’s performance against monthly/quarterly/annual plans


• Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations


• Provide on-the job training for Account Officers


• Prepare and present the team’s Monthly Profitability Report (MPR) to the Group


• Perform other duties as may be assigned by the Regional Sales Manager.

Desired Skills

• Typically, a minimum of 4 years’ financial services experience with focus on Retail banking related experience


• A good First Degree in any discipline. Relevant Masters’ degree will be an advantage


• A recognized professional certification will be an added advantage


• Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners and clients on credit requests and issues


• Good analytical aptitude and proven ability to learn and exert sound judgment


• Consistently demonstrate strong attention to detail and follow-up skills


• Ability to be client focused and results oriented


• Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests


• Excellent verbal and written communication skills


• Consistently demonstrate a professional attitude


• Knowledge of retail products is a plus.

What We Offer You in Return

• Competitive pay that surpasses industry and matches global standards


• Career Growth


• Merit driven performance management system


• Adequate training and development to help improve your knowledge.


• Employee recognition based on Performance.