• Application Deadline: Sat, 20 Apr 2024 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Vesti is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.


• Provide accurate information about products/services, pricing, and availability.


• Assist customers in placing orders, processing returns, and resolving any issues or complaints efficiently.


• Collaborate with other team members to ensure seamless communication and coordination in addressing customer needs.


• Maintain accurate records of customer interactions and transactions using our CRM system.


• Identify and escalate complex issues to the appropriate department or supervisor for resolution.


• Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of our processes.

Qualifications:

• Proven experience in customer service or a related field.


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and the ability to remain calm under pressure.


• Proficiency in using CRM software, especially Zendesk and other relevant computer applications.


• Ability to multitask and prioritize tasks effectively in a fast-paced environment.


• Strong attention to detail and accuracy.


• A positive attitude and a passion for delivering exceptional customer service.