• Application Deadline:
• Position: Specialist. Products Assurance


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary        

• Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:


• Responsible for Pre & Post-launch validation of products and services.


• Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime


• Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes


• Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage


• Assess revenue impact of new products, network element and billing system changes.

Principal Functions        

Tactical

• Development of revenue assurance best practices for the company.


• Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).


• Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.


• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.


• Establish and maintain relationships with key internal and external stakeholders.


• Operational


• Ensure data integrity in all revenue impacting systems across 9Mobile.


• Build controls into revenue impacting projects within 9Mobile.


• To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.


• To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.


• Actively seek revenue leakage within9Mobile and work with involved parties to block leakage and ensure future revenues are assured


• Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.


• Assuring timely and correct transport of all event detail records (EDRs) from points of generation (switches) to points of mediation and billing/rating.


• Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.


• Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.


• Product assurance review of 9mobile'sproducts; risk and control evaluation and building controls to block areas of vulnerabilities.


• Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.


• Financial validation of pay out figures for incentives for various sales channels.


• Review of rating for prepaid products and services to ensure accuracy and completeness


• Carry out various analysis such as:
  
  
  
  • Forensic analysis.
  
  
  • Risk analysis.
  
  
  • Post-paid short codeanalysis.
  
  
  • Short code analysis.
  
  
  • E-Top up analysis.
  
  
  • Post-paid usageanalysis
  
  
  • Subscriber balancemovement analysis.
  
  
  • Prepaid staffanalysis.
  
  
  • Analysis of data fromdifferent sources.
  
  
  
  

Educational Requirements  

• Bachelor's/HND degree in Computer Science, Accounting, or any science / engineering discipline.


• Relevant Professional Certifications(ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc) will be an added advantage.

Experience,Skills & Competencies        

• Knowledge


• Good knowledge of Relational Database Management systems.


• Proficiency with use of data analysis and data visualization tools (e.g., SQL, ACL, Power BI, Hives, etc).


• Good knowledge of Big Data analytics(Hadoop, Hives).


• Excellent understanding of GSM Network Architecture.

Skills

• Analytical and Problem solving.


• Technical know-how.


• Minimum of 5 years relevant work experience.

Behavior

• Passion for excellence


• Integrity


• Empowering people


• Growing people


• Team work


• Customer Focus