• Application Deadline:
• Position: Business Development Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Account Management

• Ensure quarterly sales target are met


• Upsell new solutions to existing clients


• Account Management to ensure client satisfaction on network


• Ensure zero churn of client


• Build personal relationship with client’s management/I.T contact


• Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction


• Establish and maintain relationships with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients


• Assist billing team to resolve payment delays from clients


• Ensure timelines are followed and communicated to clients.


• Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.


• Regularly provide feedback/updates from clients.


• Provide support to best manage outages or maintenance activities


• Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.


• Proficient in workflow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.


• Ensure SLA are all updated and shared to client


• Manage and prioritize all tasks appropriately on a daily basis to ensure no delays


• Communicate/escalate issues to engineering or management to improve Netcom services

Research and Reports

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.


• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.


• Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

• Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.


• Billing -to negotiate pricing within approved margin


• Day to day operational business solutions interface between departments


• Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.


• Ensure SLA’s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system


• Strong verbal and written communication.


• Good presentation skills for business reports


• Ability to organize and conduct purposeful Departmental/ Unit meetings


• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour


• Outgoing and reliable personality


• Speak Confidently and firmly


• A passion for selling


• Opportunistic in approach


• Ability to communicate with people at all levels


• Ability to organize and conduct purposeful meetings


• Establish and build a strong relationship with management of Netcom clients


• Strong prospecting and negotiation skills


• A high degree of self-motivation


• Resilience and persistence


• Persuasiveness


• Quick thinker


• Problem solver


• See it, own it attitude


• Time management skills


• Ability to do multiple tasks at once


• Self initiative, but also able to work as part of a team


• Ability to generate ideas


• Strong administrative skills


• Good understanding of Microsoft operating systems.


• Able to use properly MS Word, Excel and Power-point

Education And/or Professional Qualifications

• Graduate degree qualification is essential.


• Affiliation to professional bodies


• Minimum of 5 years post-qualification experience

BenefitsHealthcare Insurance (HMO)

• Paid Leave


• Group Life Insurance


• GYM Membership


• Hybrid work model


• Professional Development Reimbursement