• Application Deadline: Mon, 22 Apr 2024 00:00:00 GMT
• Position: Customer Satisfaction Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Abuja


• Job Field Customer Care 
  

Role overview

• The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism.


• The incumbent will also be responsible for upselling, crossing selling and generating sales leads.

Job Duties / Responsibilities / Accountabilities

• Promptly respond to sales requests and general enquiries across all platforms


• Maintain the image of company; working with the utmost professionalism in both communication and personal appearance


• Manage the front office, and walk in guests/customers


• Promptly resolve client feedback or dispute


• Answer and route all calls and emails to the respective units within the business


• Research, identify and engage prospective clients with the aim of lead conversion to sales.


• Work with other departments to achieve consolidated marketing strategies


• Ensure an unbroken flow and perfect interpretation of client orders across respective departments


• Work with the Operations department to update and manage client database


• Supervise third party companies directly connected with product delivery to customers


• Manage all social media presence of the brand in alignment with the brand language, culture and personality


• Under the supervision of the marketing lead, manage live and online corporate events


• Research, recommend and adopt best practices for client retention and relationship management


• Appropriately file all documents for easy retrieval


• Work with the operations department to ensure stock and inventory are updated daily


• Work on special projects as assigned by the supervisor


• Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

Professional Requirements

• Bachelor’s Degree in any discipline,


• Any related professional qualification would be an added advantage


• Minimum of 4 years relevant experience.

Key Competencies / Skills:

• Excellent customer service skills


• Knowledge of the MS Office Suite


• Effective written and verbal communication skills


• Ability to multi-task effectively


• Ability to effectively analyze, plan and organize


• Ability to work in a Team.