• Application Deadline:
• Position: CIC Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Outputs and Responsibilities: KPIs

• 
  

  Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

  
  

Take Orders & Promote Products:

• Record Orders.


• Promote Products in support of the district promotions plan.


• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints.


• Minimize full beer returns.


• Adhere to Beer Quality standards and procedures.


• Manage Internal customer processes.

Work In Teams:

• Contribute to Teams and Self development.


• Communicate effectively in the workplace.

Profile: Education

• Minimum of bachelor's degree in business related field.


• Related Certification is an additional advantage.

Experience:

• 
  

  Two or more years in a similar role.

  
  

Key Attributes and Competencies:

• Creativity and innovation.


• Verbal ability.


• Good interpersonal skills.


• High level of energy.


• Good Excel Skills & Experience using Digital Applications.


• Speaks English and other local dialect.


• Sales Capability.


• Clear Communication.


• Multilingual.


• Salesforce and SAP proficiency.


• Excel, PPT, Word proficiency.


• Problem Solving/Analytical Thinking.


• Adaptability, Process Adherent, Spirited.


• Fast Paced, High Pressure, Multiple Stakeholders Management.