Job Description
Job Description:
- Dreamworks Integrated System Limited is seeking a dynamic and results-oriented Head of Retail Business to lead our retail operations and drive business growth.
- As the Head of Retail Business, you will be responsible for developing and implementing strategies to enhance the retail customer experience, optimize store performance, and achieve sales targets.
Responsibilities:
Retail Strategy and Planning:
- Develop and execute strategic plans, goals, and initiatives to drive retail sales growth, increase market share, and expand the retail footprint.
- Conduct market research and analysis to identify consumer trends, competitive landscape, and opportunities for product assortment and pricing strategies.
Store Operations Management:
- Oversee all aspects of store operations, including sales performance, inventory management, merchandising, staffing, and customer service, to ensure operational excellence and compliance with company standards.
- Develop and implement operational policies, procedures, and guidelines to optimize store efficiency, productivity, and profitability.
Sales and Marketing:
- Develop and implement sales and marketing strategies and campaigns to drive traffic, increase conversion rates, and maximize sales revenue across retail channels.
- Collaborate with marketing teams to develop promotional plans, events, and initiatives to attract and retain customers and enhance brand awareness and loyalty.
Customer Experience Enhancement:
- Ensure a high level of customer satisfaction by providing exceptional service, resolving customer inquiries and complaints promptly, and implementing measures to enhance the retail customer experience.
- Monitor customer feedback, reviews, and satisfaction scores, and implement initiatives to address areas for improvement and drive customer loyalty and retention.
Performance Analysis and Reporting:
- Analyze sales data, key performance indicators (KPIs), and retail metrics to evaluate store performance, identify trends, and develop actionable insights and recommendations for improvement.
- Prepare regular reports and presentations on retail performance, sales trends, inventory levels, and other relevant metrics for senior management review and decision-making.
Team Leadership and Development:
- Lead, mentor, and develop a high-performing retail team, providing guidance, coaching, and support to drive sales performance, employee engagement, and professional growth.
- Foster a positive and inclusive work environment, promote teamwork and collaboration, and recognize and reward outstanding performance and contributions.
Retail Expansion and Development:
- Identify opportunities for retail expansion, market penetration, and new store openings, and develop business cases, feasibility studies, and expansion plans to support growth objectives.
- Coordinate with cross-functional teams, including real estate, finance, and operations, to execute retail expansion projects and ensure timely and successful store launches.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Retail Management, or related field. Master's degree or MBA is preferred.
- Minimum of 5 years of progressive experience in retail management, with a proven track record of success in driving retail sales growth and profitability.
- Strong understanding of retail principles, practices, and trends, including store operations, merchandising, inventory management, and customer service.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships with customers, and influence stakeholders.
- Proven ability to develop and execute strategic retail plans and initiatives, analyze retail performance metrics, and drive continuous improvement in retail operations.
- Experience in managing multiple retail locations, overseeing store openings and expansions, and coordinating with cross-functional teams to achieve business objectives.
- Proficiency in using retail management systems, POS software, and Microsoft Office applications.
- Strong analytical and problem-solving skills, with attention to detail and the ability to interpret complex data and trends to inform decision-making.
- Customer-centric mindset and a passion for delivering exceptional retail experiences and building long-term customer relationships.
- Commitment to upholding the highest standards of professionalism, integrity, and ethical conduct in all aspects of retail business operations.