• Application Deadline:
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Greet guests with a friendly and welcoming attitude.


• Provide personalized assistance to guests and VIPs.


• Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction.


• Work collaboratively with other staff members to maintain a positive and efficient working environment.


• Provide information about amenities, area and venues and promote services.


• Anticipate guest needs and build rapport with customers.


• Offer assistance with certain tasks (e.g. Taking messages)


• Address customer complaints and escalate to the Managementwhen needed.


• Ensure compliance with health and quality standards.


• Assist in organizing and coordinating special events or guest requests


• Uphold and enforce the Apartment'sstandards for quality customer service


• Ensuring a seamless check-in and check-out process.


• Ensure that clients are invoiced timely and accurately.


• Ensure that all amenities provided for the apartment works effectively for the guest's comfort .


• Ensure that the cleaners dress neatly and appropriately at all times.

Job Requirements

• Diploma or B.Sc / BA in Hospitality Management or any other related field.


• Minimum of five years of experience in customer service, guest relations or any hospitality role


• Excellent verbal and written communication skills


• Familiarity with customer relationship management (CRM) software and reservation systems


• Strong interpersonal skills and the ability to establish rapport with guests


• Familiarity with hospitality industry standards


• Problem-solving skills to address guest concerns and find suitable resolutions.


• Knowledge of multiple languages may be an asset.