• Application Deadline: Sat, 30 Jul 2022 00:00:00 GMT
• Position: Engagement Officer


• Job Type Full Time


• Qualification


• Experience 2 years


• Location Abuja , Kano , Lagos , Oyo , Plateau , Rivers


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Location: Lagos Mainland and Lagos Island

SALARY – 80,000

Duties/Responsibilities

• Answering customers' questions and escalating complex issues to the relevant departments as needed.  


• Calling potential customers to explain company products and encourage purchases.                                                      


• Developing in-depth knowledge of company products.   


• Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class


• scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required


• Tracking customer experiences across online and offline channels, devices, and touchpoints.


• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.


• Identifying customer needs and taking proactive steps to maintain positive experiences.


• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.


• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.


• Performing product tests, evaluating after-sales and support services, and facilitating improvements.


• Documenting processes and logging technical issues, as well as customer compliments and complaints.


• Keeping informed of industry trends and new CRM technologies.