• Application Deadline: Sat, 30 Jul 2022 00:00:00 GMT
• Position: Branch Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Abuja , Kano , Lagos , Oyo , Plateau , Rivers


• Job Field Administration / Secretarial 
  

Location: Lagos Mainland, and Lagos Island

Salary– Highly competitive based on experience

Duties/Responsibilities:

• Developing and sustaining long-lasting relationships with customers.


• Calling potential customers to explain company products and encourage purchases.


• Answering customers' questions and escalating complex issues to the relevant departments as needed.


• Developing in-depth knowledge of company products.


• Managing Effectiveness


• Consumables must be fully stocked


• Operations file must be updated


• All Club Rotas/Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.


• Maintaining an accurate record of all sales


• Ensure prompt resolution of customer complaints


• Supervise cleaners in the branch


• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed


• Liaise with the necessary department's equipment repair and maintenance


• Inform leads and customers of current promotions and discounts


• Maintain positive business and customer relationships in the effort to extend the customer lifetime value


• Ensure equipment is in always working order


• Arrange biweekly Branch events

Attributes

• Minimum of 5 years in Sales/Customer Service, preferably in Hospitality


• Up to 3 years of leading a team.


• Proven track record of achieving sales targets.


• Excellent negotiation and consultative sales skills.


• Exceptional customer service skills.


• Excellent interpersonal communication skills, both verbal and written


• Ability to manage a branch facility, in relation to the organization's look and feel standard.


• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management.


• Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.


• Strong analytical and problem-solving skills.


• Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.