• Application Deadline:
• Position: Immigration / Travel Advisor Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Travels & Tours 
  

Job Summary

We are hiring for the position of Immigration/Travel Advisor Executive at PoiseConnect to lead day-to-day operations and the team of the firm

Responsibilities

• Deliver great customer experience


• Counsel & process clients for Permanent Residency, business/Work Permit, job-seeking visas, Holiday/Honeymoon visas, student visas etc. for various choice destination countries


• Support and guide all customers with their queries such as Passport, Visa & Immigration advisory


• Resolve customer issues and complaints in a creative and timely manner to maintain trust.


• Escalate client complaints or inquiries


• Liaise with the broader Operations team to ensure customer resolution and satisfaction


• Relate with partners to find the best solution for our clients


• Assist the team with the identification of new strategies and action plans aimed at improving customer-centric service and company growth


• Drive increased sales and reduce losses


• Effective administration and reporting


• Monitor and ensure smooth operations of all customer communication channels.


• Provide ad hoc support to the PoiseConnect team.


• Effectively utilize customer Feedback to improve our operations and internal processes where applicable.


• Any other assigned duties

Requirements

• Daily oversight and effective management of operations in the Travel Center. This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers


• The Candidate should have a proven work experience as an Immigration/ Travel and Tour consultant.


• The Candidate should be proficient in the English Language.


• Customer-oriented approach and exemplary sales skills


• Should have sales experience in the Visa and Immigration industry.


• Ability to manage crises and emergencies within and outside working hours


• Freshers are willing to work and develop careers in the industry are also welcome onboard

Technical Skill Requirements:

• Minimum of One (1) to Three (3) years in the Immigration & travel industry.


• Good command of the English Language (Reading, speaking and writing)


• Excellent communication skills.

Personal / Behavioural Competency Requirements:

• High energy levels


• People management skills


• Entrepreneurial spirit


• Team player


• Proactive and Flexible


• Data-centric


• Creative


• Willingness to learn and take on new challenges


• Organisational and Time management skills


• Key Relationships / Interactions


• Operations


• Finance


• Marketing

Benefits

• Salary & Commissions


• Incentives & Bonuses


• HMO


• Long Term Benefits based on performance