• Application Deadline: Mon, 22 Apr 2024 00:00:00 GMT
• Position: Customer Service Staff


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Rivers


• Job Field Customer Care 
  

Job Brief

• We are looking for Customer Service Staff to join our team and ensure stellar service to our customers.

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers


• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs


• Establish, develop and maintain positive business and customer relationships


• Reach out to customer leads through cold calling


• Expedite the resolution of customer problems and complaints to maximize satisfaction


• Achieve agreed upon sales targets and outcomes within schedule


• Coordinate sales effort with team members and other departments


• Analyze the territory / market’s potential, track sales and status reports


• Supply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services.


• Keep abreast of best practices and promotional trends


• Continuously improve through feedback

Requirements and Skills

• Bachelor’s Degree in Business or a related field


• Proven work experience as a Sales Representative


• Excellent knowledge of MS Office


• Familiarity with BRM and CRM practices along with ability to build productive businessprofessional relationships


• Highly motivated and target driven with a proven track record in sales


• Excellent selling, negotiation and communication skills


• Prioritizing, time management and organizational skills


• Ability to create and deliver presentations tailored to the audience needs


• Relationship management skills and openness to feedback.