Job Description
Essential Job Responsibilities:
The roles and responsibilities of the Laundry Attendant include but not limited to:
- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Understand operation of washing machines and dryers.
- Load and unload washes according to standards.
- Wash and dry all dirty linens, towels, rags, etc.
- ort all hotel linen according to type, color, size, etc.
- Pre-treat all stained linen before washing.
- Clean dryer filter daily and maintain all equipment as trained.
- Operate iron as per standard and ensure that it is shut off at the end of day.
- Sweep and mop laundry floors, storing all linens off the floor.
- Fold and arrange clean towels and linens according to sizes
- Remove and sort dirty linens and towels from laundry carts.
- Keep laundry carts clean and free of debris
- Maintain clean work area.
- Sort clean laundry according to type and load carts.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Receive and sort dirty linen and trash as required.
- Complete the Laundry Control Log for all linen sent and received from subcontractor.
- Coordinate pick up of cleaned hotel linen from laundry service company.
- Inspect condition, charges and amount of cleaned hotel linen received from service company; resolve any discrepancies.
- Organize and stock all clean hotel linen in designated areas, shelves.
- Remove substandard hotel linens from circulating inventory.
- Report all shortages, damages, maintenance requests, problems and linen availability to manager.
- Maintain close liaison with laundry service company to ensure the service provided meets the hotel's standards.
- Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
- Monitor and maintain designated supply levels.
- Handle complaints by following the six step procedures, ensuring guest satisfaction.
- Promote positive relations with guests and employees.
- Turn over any lost and found items from guest rooms to Supervisor or designated person.
- Complete inventory of hotel linens as assigned.
- Assist Laundry in sorting and documenting dirty hotel linens.Ensure overall guest satisfaction.
Knowledge and Experience:
Ideal candidate will have:
- Secondary/High School Education required
- 1-3 years previous hotel/resort experience required or similar previous position
- Strong command of the English Language, both written and oral are required
- Excellent commitment to service and teamwork
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Previous guest relation training
- Maintain regular attendance in compliance with Merat Hotel and Suites’ Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Merat Hotel and Suites’ Standards and regulations to encourage safe and efficient hotel operations