• Application Deadline: Wed, 24 Apr 2024 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Adamawa


• Job Field Hospitality / Hotel / Restaurant 
  

Job Details

• Welcoming and registering guest on arrival and perform guest check-in.


• Quote and be familiar with room types and rates for current and future dates


• Issuing keys, explaining methods of payment and handling guest inquiries and request in an efficient manner


• Take payment from guest


• Maintain the privacy of guest by ensuring that no details of the guests are disclosed


• Ensure all the guests has been assisted in a timely manner with their special requests and reservations


• Scan the passport of every guest on arrival and save the data correctly


• Ensure the Guest Service desk is manned, operationally prepared and stocked at all times


• Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided


• Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times


• Attend the daily handover briefing at the beginning of each shift


• Carry out cashiering duties like foreign currency exchange, paid-outs etc


• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance


• Perform any related duties and special projects as requested by the Front Desk Supervisor

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s degree in Hospitality or equivalent


• The position requires a flex structure with ability to work days, evenings, weekends and holidays


• 1-3 years previous hotel/resort experience required or similar previous position


• Knowledge of basic Microsoft Office applications


• Requires knowledge of the ability to operate computer equipment


• Strong command of the English Language, both written and oral are required


• Excellent commitment to service and teamwork