• Application Deadline: Thu, 18 Apr 2024 00:00:00 GMT
• Position: Reservation and Ticketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Abuja


• Job Field Travels & Tours 
  

Responsibilities:

• Provide expert guidance and assistance to clients on flight reservations, ticket issuance, reissue and revalidation of tickets, issuance of EMDs, refund applications, and other travel-related matters.


• Advise clients on flight itineraries, hotel accommodations, ground transportation, and other travel-related services.


• Coordinate with airlines and approved agents to ensure smooth communication, negotiations, and procurement processes.


• Assist clients with airport check-in procedures, embassy appointments, online check-in, seat allocation, and boarding pass issuance.


• Handle customer inquiries and complaints with professionalism and empathy, ensuring a high level of customer satisfaction.


• Train and supervise team members to ensure excellence in customer service and achievement of sales targets.


• Negotiate pricing and commissions with external partners and travel companies.


• Manage correspondence with airlines, corporate clients, and other stakeholders.


• Identify opportunities for incremental sales and revenue growth within the client portfolio.


• Build and maintain strong relationships with internal and external stakeholders.


• Ensure accurate and up-to-date client account information.


• Facilitate efficient debt recovery from clients when necessary.

Requirements:

• Minimum of 3 years of experience in the travel industry.


• Strong customer service skills and emotional intelligence.


• Ability to effectively use Amadeus GDS.


• Excellent communication skills and attention to detail.


• Results-oriented mindset with a focus on quality and productivity.


• Flexibility to work flexible hours as required.


• IATA certification is desirable.

Location: Residency in Abuja is mandatory.

If you meet the above qualifications and are passionate about delivering exceptional travel experiences, we invite you to apply for this exciting opportunity. This is a full-time position with a competitive salary package. Join us and be part of a dynamic team dedicated to providing unparalleled travel solutions.

To apply, please submit your resume and cover letter by 18th of April, 2024. We look forward to hearing from you!