• Application Deadline:
• Position: Customer Service Representative


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manage large amounts of incoming and outgoing phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers