• Application Deadline: Tue, 14 May 2024 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities:

• Greet guests and provide them with superb customer service.


• Ensure the reception is neat, presentable, and equipped with all the necessary supplies


• Answer all client questions and incoming calls.


• Redirect phone calls to the appropriate department and take down messages.


• Accept all letters and packages, and distribute them to their appropriate departments.


• Monitor, organize and forward emails.


• Maintain records and files.

Requirements

• Proven customer support experience


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Good Social Media Management Skills


• Good Use of Office Package


• Familiar with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize and manage time effectively


• Good Computer Skills


• BSC Degree in any discipline. Customer Service certification would be an added advantage


• Upsell and cross-sell to customers


• Must have 4 to 5 years working experience.


• Must reside in Lagos and on the Mainland