• Application Deadline: Sat, 19 Feb 2022 00:00:00 GMT
• Position: Technical Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Engineering / Technical  , Internships / Volunteering 
  

Department: Commercial

Job Type: Contract

Slot: 2

Responsibilities

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.


• Coordinate 3rd party installation and support activities.


• Assign new requests/opportunities captured from MainOne website.


• Run weekly reports on incidents – opportunities and complaints.


• Network management and monitoring.


• Perform 1st level fault troubleshooting tasks.


• Liaise with OEM to resolve technical related issues.


• Liaise with vendor(s) for customer installations.


• Escalate unresolved issues to the appropriate teams.


• Critically analyze customer complaints and issues with a bid to providing lasting solution.


• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• B.Sc / HND in a relevant study with at least 1 year experience..


• Excellent communication skills.


• Multitasking skills.


• CCNA will be an advantage.


• Previous experience in a similar position is an added advantage.

Demands of the Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.


• May be required to stay after office hours.


• Job requires a lot of patience, and exemplary communication skills.