• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: Customer Service Agents


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 0 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Job Details

• Educate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.


• Drive sales of mobile money (MoMo) services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.


• Assist clients with enrollment and registration.


• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the company.


• Build and maintain positive relationships with customers to foster loyalty and repeat business.


• Remain informed about market trends, product advancements, and rivalry to strategically place our products.


• Share your thoughts with management regarding market developments, consumer preferences, and areas that could want improvement.


• Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.


• Maintain accurate records of sales transactions, customer interactions, and inventory levels.


• Cross sell other products and services.


• Generate interest in new products or services and connect customers with salespeople when require


• Foster and maintain relationships with customers to improve our retention rate.


• Activity and task reporting on a daily, weekly, and monthly basis.


• Attend all required customer service-related meetings


• Perform mathematical calculations regarding sales and inventory.

Requirements:

• Minimum of SSCE.


• Proven experience in sales, preferably in the telecommunications,Mobile Money or related industry.


• Strong interpersonal skills and the ability to effectively communicate with diverse customer groups.


• Excellent negotiation and persuasion skills with a focus on closing sales.


• Self-motivated with a results-oriented mindset and a drive to succeed.


• Ability to work independently and as part of a team in a fast-paced environment.


• Familiarity with mobile technology, digital payments, and government identification processes is desirable.


• Proficiency in using sales software, CRM systems, and basic computer applications.


• Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.


• Integrity, honesty, and a commitment to upholding ethical business practice