• Application Deadline: Sat, 19 Feb 2022 00:00:00 GMT
• Position: GNOC Service Desk Engineer (Level 1)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Department: Technical

Job Type: Permanent

Number to Hire: 2

Responsibilities

• First point of contact for customers.


• Key resource for driving the Circuit ID change (old to new) implementation process.


• Answer all network support related telephone calls and email acknowledgement.


• Maintain and ensure full compliance with all MainOne NOC processes and procedures.


• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.


• Must have at least 3 years work experience


• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.


• Industry experience in a customer facing unit/department is preferred.


• Ability to understand of Main One’s products and processes.


• Eager and quick to learn.


• Good communication skills (Written & Verbal).


• Capable of multi-tasking, good time management and prioritization of workload.


• Ability to assess and prioritize faults and respond or escalate accordingly.


• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.


• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.


• Ability and willingness to fill in for shift rounds when required.