• Application Deadline: Mon, 14 Feb 2022 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Location: Ikorodu, Lagos

Responsibilities

• Manage incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools.


• Meet personal/customer service team sales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines, and policies.

Requirements

• Candidates should possess an OND qualification with at least 1year of work experience as a Customer Service Representative.


• Availability of certification on demand


• Resides in Ikorodu


• Strong phone contact handling skills and active listening.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.

Remuneration

N50,000 monthly.