• Application Deadline: Wed, 15 May 2024 00:00:00 GMT
• Position: Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• City Lekki


• Job Field ICT / Computer 
  

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.


• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.


• Provide prompt and accurate feedback to customers.


• Ensure proper follow-up and closure of all pending tickets.


• Interact with customers to provide and process information in response to complaints and inquiries.


• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Responsibilities

• Report to the Head of Department.


• Respond to client complaints in a proper and professional manner.


• Should maintain a high level of personal responsibility.


• Abide and apply the rules and regulations of the department and the company as a whole.


• Responsible for achieving any assignment given by the Manager.


• Keeping up to date with departmental and company notification via emails, notice board and other mediums.

Requirements

• Preferred: B.Sc. (or equivalent) in Computer Science.


• 1 - 4 years work experience.


• Previous experience in support or IT department.


• Good verbal and writing skills in English are mandatory.

Certifications:

• CCNA preferred.


• MCP preferred.

Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.


• Basic routing & switching knowledge.


• Basic RF knowledge.


• Ability to resolve problems remotely.


• Interpersonal relationship.


• Maintain good communication and interaction with customers and colleagues.


• Self-learner.


• Communications skills, both verbal and written.