Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
13 days ago

Additional Details

Job ID
84027
Job Views
29

Job Description



Responsibilities



  • Communicates company goals, and deadlines to the team.

  • Motivates team members and assesses performance.

  • Provides help to management, including hiring a sales team, and keeps management updated on team performance.

  • Communicates concerns and policies among management and team members.

  • Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.

  • Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.


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