• Application Deadline:
• Position: Debt Collection Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Banking  , Sales / Marketing / Retail / Business Development 
  

Role overview

This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.


• Keep track of assigned accounts to identify outstanding debts.


• Plan a course of action to recover outstanding payments.


• Negotiate payoff deadlines or payment plans( restructured inline with agreements) .


• Handle questions or complaints.


• Investigate and resolve discrepancies in payments or accounts.


• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.


• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

• Collection rate


• Conversion rate


• Customer Satisfaction Index


• NPS


• # of Cost Saving Initiatives Implemented


• % Training Evaluation

Requirements

Competencies

Functional:

• Database Management


• Good Knowledge of Technology (lending applications)


• Results Orientation


• Initiative


• In-depth Knowledge of Consumer Lending


• Emotional Intelligence

Behavioural:

• Relationship Management (including collaboration & teamwork)


• Effective Communication Skills


• Persuasion


• Time Management


• Continuous Learning & Improvement


• Self-Assured, Confident and Assertive


• Resilience


• Empathy


• Networking


• Effective Listening


• Friendly


• Persuasion


• Calm under pressure


• Initiative

Qualifications & Experience

• OND/HND/BSc in Finance, Accounting, or a related field of study.


• Proficiency in the use of Microsoft office


• Critical thinking and problem solving skills


• A minimum of 3-5 year experiences as a Collection Agent


• Good report writing and communication skills


• Customer service skills


• Good analytical skills


• Knowledge of relevant legal requirements


• Speaking and listening skills


• Negotiation and conflict resolution skills