Product Support Sales Representative at Mantrac Nigeria Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
84097
Job Views
97

Job Description



SUMMARY OF RESPONSIBILITIES


Ensure achievement of agreed sales targets and performance objectives.


MAIN FUNCTIONS



  • Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.

  • Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.

  • Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.

  • Preparation and implementation of weekly call plan and corresponding summary report.

  • Preparation and updating customers’ profile list.

  • Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.

  • Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.

  • Actively involved in the Region’s debt collection drive on an on-going basis.

  • Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.

  • Implement relevant marketing and promotional programmes as they arise.

  • Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.


Requirement



  • HND/B.Sc. Engineering with 10 years working experience in Technical Sections of MNL or similar company. Or OND/NCE (Technical) with 3 years relevant experience.

  •  3-4 years industry sales experience.


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