Product Support Sales Representative at Mantrac Nigeria Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
13 days ago

Additional Details

Job ID
84097
Job Views
29

Job Description



SUMMARY OF RESPONSIBILITIES


Ensure achievement of agreed sales targets and performance objectives.


MAIN FUNCTIONS



  • Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.

  • Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.

  • Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.

  • Preparation and implementation of weekly call plan and corresponding summary report.

  • Preparation and updating customers’ profile list.

  • Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.

  • Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.

  • Actively involved in the Region’s debt collection drive on an on-going basis.

  • Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.

  • Implement relevant marketing and promotional programmes as they arise.

  • Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.


Requirement



  • HND/B.Sc. Engineering with 10 years working experience in Technical Sections of MNL or similar company. Or OND/NCE (Technical) with 3 years relevant experience.

  •  3-4 years industry sales experience.


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